The D&G Treating Customers Fairly (TCF) Charter
31 March 2008
This charter is the key guide the society has established to ensure it can:-
* Provide optimal investment stragegy for our members
* Monitor costs to ensure that the Society's expenses are closely controlled
* Respond to customer needs in a consistent, timely, accurate and friendly way
* Attend to customer complaints rapidly and where applicable making the necessary changes to the business proceses to prevent similar problems arising in the future
* Review products and services to ensure they meet customers' needs and adjusting them accordingly
* Train the Society's staff so they are fully informed and able to provide customers with the best possible service
