The DG Mutual Treating Customers Fairly (TCF) Charter
31 March 2008
This charter is the key guide the society has established to ensure it can:-* Provide optimal investment stragegy for our members* Monitor costs to ensure that the Society's expenses are closely controlled* Respond to customer needs in a consistent, timely, accurate and friendly way* Attend to customer complaints rapidly and where applicable making the necessary changes to the business proceses to prevent similar problems arising in the future* Review products and services to ensure they meet customers' needs and adjusting them accordingly* Train the Society's staff so they are fully informed and able to provide customers with the best possible service
